Shipping policy

Shipping Policy

Thank you for shopping with us. We aim to make shipping simple, transparent, and fair for everyone.

Processing Time
* Orders are processed within 1–2 business days after payment is confirmed.
* Orders placed on weekends or holidays are processed on the next business day.

Shipping Times
* Standard shipping: 5–7 business days within the United States.
* In rare cases (carrier delays, weather, high volume), delivery may take a bit longer. We’ll always do our best to keep you updated.

Shipping Rates
* Shipping rates are shown at checkout based on your location and order value.
* From time to time, we may offer free shipping promotions. When active, they’ll be clearly displayed on our website or at checkout.

Order Tracking
* Once your order ships, you’ll receive a confirmation email with a tracking number.
* Tracking updates may take 24–48 hours to appear after the carrier scans the package.

Wrong Address or Undeliverable Packages
* Please double‑check your shipping address at checkout.
* If a package is returned to us due to an incorrect or incomplete address, we can reship it to you. Additional shipping charges may apply.

Damaged or Lost in Transit
* If your order arrives damaged or appears lost in transit, contact us as soon as possible with your order number and photos (if applicable).
* We’ll work with you and the carrier to find a fair solution, which may include a replacement or refund depending on the situation.

If you have any questions about shipping, contact us at istrytail@gmail.com